Welcome to the 13 Fishing Store FAQ page! We’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and customer service. Whether you’re a tournament angler or a weekend fishing enthusiast, we’re here to help you get the most out of your fishing experience.

Product Questions

What types of fishing gear do you specialize in?
We specialize in high-performance fishing equipment for serious anglers, including:
  • Bibs & Waders for all-weather fishing
  • Premium lures like Blade Baits, Spoons, and Crankbaits
  • Specialized jigs including Bladed Jigs, Bucktail Jigs, and Flipping Jigs
  • Complete Casting Combos and individual rods/reels
  • Essential accessories like Fishing Hooks, Weights, and Bobbers
Our selection is curated for anglers who demand quality and performance.
How do I choose the right fishing rod for my needs?
Our Casting Rods section offers detailed specifications for each model. Consider:
  • Target fish species (bass, trout, etc.)
  • Fishing technique (casting, flipping, finesse)
  • Rod power and action specifications
  • Material preferences (graphite, composite)
For personalized recommendations, email our fishing experts at [email protected].
Do you offer gear for different fishing environments?
Absolutely! Our product range covers:
  • Freshwater and saltwater equipment
  • Ice fishing gear (seasonal availability)
  • Tournament-grade bass fishing tackle
  • All-weather clothing and waders
Check our Clothing section for weather-appropriate gear.

Shipping & Delivery

What are my shipping options and how long will delivery take?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after dispatch
Processing Time: 1-2 business days before dispatch (excluding weekends/holidays). For time-sensitive orders (like before tournaments), we recommend Standard Shipping and ordering at least 3 weeks in advance.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location. All international shipments include tracking information.
How can I track my order?
You’ll receive tracking information via email once your order ships. For DHL/FedEx shipments, tracking is typically available within 24 hours of dispatch. EMS tracking may take slightly longer to activate.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To qualify:
  • Items must be unused and in original packaging
  • Original receipt or order number is required
  • Contact us at [email protected] to initiate returns
We stand behind our products and want you to be completely satisfied with your fishing gear.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing of credit appearing in your account depends on your payment provider (typically 3-10 additional business days).

Payment & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through our encrypted payment system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store complete payment information on our servers. For added security, we recommend PayPal for all international orders.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you:
  • Track order history
  • Save shipping information
  • Receive exclusive offers for anglers
  • Access faster checkout

Customer Service

How can I contact customer service?
Our team of fishing enthusiasts is available via: We typically respond to emails within 24 hours (excluding weekends/holidays).
Do you offer product recommendations or fishing advice?
Yes! Our staff are passionate anglers who can provide gear recommendations based on:
  • Target species
  • Fishing techniques
  • Local conditions
  • Experience level
Contact us with details about your fishing needs at [email protected].
What makes 13 Fishing Store different?
We’re anglers serving anglers. Unlike general sporting goods stores:
  • We specialize exclusively in high-performance fishing gear
  • Our shipping services are tailored for fishing equipment
  • We understand tournament schedules and fishing trip timelines
  • Every product is selected by experienced fishermen
We’re committed to delivering more than gear – we deliver the tools for your next great fishing adventure.

Didn’t find your question here? Our customer service team is ready to help at [email protected].