At 13 Fishing Store, we stand behind our premium fishing equipment with the same confidence we have in our tournament-grade gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most new, unused items in their original packaging within 15 days of delivery for a full refund or exchange. Some products have different policies (see section below).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Clothing (unless defective)
  • Drinkware (for health protection)
  • Fishing Hooks (safety precaution)
  • Any items that show signs of use or lack original packaging

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear 13 Fishing Store Team,

I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Original payment method: [Visa/MasterCard/JCB/PayPal]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address

Step 3: Package and Ship

Once approved:

  1. Repackage the item(s) in their original packaging with all accessories
  2. Include a copy of your order confirmation or packing slip
  3. Ship to the address provided in your return authorization
  4. We recommend using a trackable shipping service

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method
  • Notification: You’ll receive an email confirmation when processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly state the item you wish to exchange for
  3. We’ll ship the replacement item once we receive your return
  4. You’ll be responsible for any price difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, any customs fees or import taxes are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Pro Angler Tip

Before returning fishing equipment, check our online resources or contact our gear experts—we might be able to help you resolve the issue without needing to return the item. Many fishing techniques require specific setups, and we’re happy to provide advice to get you catching more fish!

Contact Us

For any questions about our returns policy:

13 Fishing Store
1878 Oakway Lane
Burbank, US 91502
Email: [email protected]